Once payment of the amount of the Order has been validated, the Items will be delivered to the delivery address.
Please take care to ensure the accuracy of the delivery address at the time of ordering. Once your payment has been received, the Ordered Items will be delivered:
- on the date or within the timeframe indicated to the Customer by Fasanara before the Order is confirmed
or, if no time has been agreed, at the latest, within sixty (60) days of the date of the Order; or
- within the timeframe notified to, and accepted in advance, by the Customer in the event of the temporary unavailability of the Item in question at the time of placing his/her Order.
Delivery charges may apply – Customers will be notified of any applicable delivery charges at the point of completing the Order.
Fasanara's failure to deliver the Items on (a) the scheduled date and (b) any reasonable new scheduled date advised by the Customer, will allow the Customer to bring the contract to an end and receive a refund of the price paid for such Items (“Refund”).
If delivery of the Items is delayed by an event outside of Fasanara’s control, then the Customer shall be contacted as soon as possible, and steps will be taken to minimise the effect of the delay.
Provided Fasanara does this, Fasanara shall not be liable for delays caused by the event, but if there is a risk of substantial delay the Customer may contact Fasanara to end the contract and receive a Refund.
If Fasanara cannot deliver the Item because the Customer is
not at the delivery address at the time (or does not answer the door), Fasanara will make two further delivery attempts without undue delay. If the Customer still does not take delivery, Fasanara will, after those three attempts, cancel and Refund the Order, and the Customer will receive confirmation by email.
Note that, once delivery is made to any agreed location, risk in the Item transfers to the Customer and Fasanara has no responsibility arising from any loss of, or damage to, the Item following such contractually permitted delivery.
